Data Security

Last Updated: February 6, 2026
Company Name: Zhijiang Cuizu Trading Co., Ltd.
Company Address: Room 1105—11—0762, Building 1, E-commerce Industrial Park, No. 28-1 Donghu Avenue, Majiadian Street, Zhijiang City, Yichang, Hubei Province
Representative: Cheng Yunlong
Unified Social Credit Code: 91420583MAK2N6LR1R
Email: service@mail.lom-rax.com

User Data Security Statement

Dear Valued User,

Thank you for choosing our niche department store products and services (we operate in the United States with a focus on personal care appliances, maternal and infant products, and home furnishings, including hairdryers, electric toothbrushes, beauty devices, hair removal devices, baby bottles, strollers, coffee tables, bedside tables, solid wood dining sets, and footstools). Protecting your personal data security and privacy is our core responsibility and primary commitment. We strictly adhere to relevant data security regulations, implementing comprehensive and rigorous security measures to safeguard all personal information you provide while using our services, ensuring a secure and worry-free shopping experience.

1. Scope of Data Protection

We only collect personal data necessary for completing transactions and providing services during order placement, inquiries, after-sales services, etc. This mainly includes, but is not limited to: your name, contact information, delivery address, payment-related information, and order details (including ordered products, ordering time, order modification records, etc.). We do not proactively collect personal data unrelated to our services or beyond the necessary scope.

2. Principles of Data Use

1. Principle of Necessity: Your personal data is used solely for completing order transactions, customer service consultations, logistics delivery, order modifications (orders can be edited/changed within 12 hours after submission as per your request), and after-sales support. It will not be used for any unrelated purposes without your explicit consent.

2. Principle of Confidentiality: We will encrypt and manage your personal data strictly, limit data access permissions, and allow only authorized personnel (such as customer service and logistics personnel) to access relevant data when fulfilling their duties. All authorized personnel must sign data confidentiality agreements and bear confidentiality responsibilities.

3. Principle of Compliance: The collection, use, storage, and transmission of all data comply with relevant data security laws and industry standards. We do not disclose, alter, illegally sell, or provide your personal data to third parties without authorization.

3. Data Security Measures

1. Technical Safeguards: We employ industry-leading encryption technologies to protect your personal information, payment information, and order data throughout the process, preventing risks such as data breaches, tampering, and theft.

2. Management Safeguards: A comprehensive data security management system is established. Regular data security training and assessments are conducted for staff, standardizing data handling procedures, and promptly identifying and preventing data security risks.

3. Transaction Security: Your order information (including shipping and delivery details) is kept strictly confidential and used only for logistics and order tracking (in-stock orders are typically shipped within 1-2 business days, excluding weekends and public holidays; actual delivery time is 5-7 business days). We never disclose this information to unrelated third parties.

4. User Rights and Inquiry Channels

1. You have the right to inquire about, correct, and delete your personal data. To exercise these rights, please contact us through the following customer service channels, and we will respond within a reasonable timeframe.

2. Customer Service Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00)

3. Inquiry Email: service@mail.lom-rax.com

4. If you detect any anomalies with your personal data security or have any questions or suggestions about data security, feel free to contact us through the above channels. We will investigate and address your concerns promptly.

5. Disclaimer

We shall not be held responsible for personal data breaches caused by force majeure (such as natural disasters, network interruptions, third-party system failures) or user operation errors, nor for data security issues not resulting from our intentional misconduct or gross negligence. However, we will endeavor to assist you in minimizing any losses.

We continuously strive to optimize our data security protection systems and enhance our data protection capabilities, effectively safeguarding your personal data security and privacy. Thank you once again for your trust and support!