Frequently Asked Questions (FAQ)

Last Updated: February 6, 2026
Company Name: Zhijiang Cuizu Trading Co., Ltd.
Company Address: Room 1105—11—0762, Building 1, E-commerce Industrial Park, No. 28-1 Donghu Avenue, Majiadian Street, Zhijiang City, Yichang, Hubei Province
Representative: Cheng Yunlong
Unified Social Credit Code: 91420583MAK2N6LR1R
Email: service@mail.lom-rax.com

Frequently Asked Questions (FAQ)

1. About Us and Our Products

1. What types of products do you primarily offer?
   We specialize in niche department store products in the United States, focusing on three main categories: personal care appliances, maternal and infant products, and home furnishings.

2. What specific products are available for selection?

   • Personal Care Appliances: Hairdryers, Electric Toothbrushes, Beauty Devices, Hair Removal Devices
   • Maternal and Infant Products: Baby Bottles, Strollers
   • Home Furnishings: Coffee Tables, Bedside Tables, Solid Wood Dining Sets, Footstools

2. Contact Us

1. How can I contact customer service for inquiries?
   You can reach us through our official email: service@mail.lom-rax.com.

2. What are the customer service hours?
   Our customer service hours are Monday to Friday, 9 AM to 6 PM (Time Zone: UTC+8:00). Inquiries received outside of these hours will be prioritized for response during working days.

3. Orders and Logistics

1. How soon will my order be shipped after placing it?
   Orders with available stock are typically shipped within 1-2 business days (excluding weekends and public holidays), not including the day of order placement.

2. How long will it take to receive my shipment after it's been dispatched?
   The actual delivery time is 5-7 business days. You can check real-time logistics status for more details.

3. Can I modify or edit my order information after placing the order?
   Yes, you can edit/change your order information within 12 hours after placing the order. Modifications cannot be made after this period.

4. Pricing and Payment

1. Are taxes included in the product prices?
   Yes, the listed prices include relevant taxes, so you don’t need to pay any additional taxes.

2. How are customs duties handled?
   Customs duties are dictated by local regulations. We do not cover customs-related fees. Please refer to the requirements of your local customs authority for specific duty standards.

3. What payment methods are supported?
   We accept various payment methods, including Mastercard, Visa, American Express, PayPal, and Klarna.