Shipping and Delivery Policy

Last Updated: February 6, 2026
Company Name: Zhijiang Cuizu Trading Co., Ltd.
Company Address: Room 1105—11—0762, Building 1, E-commerce Industrial Park, No. 28-1 Donghu Avenue, Majiadian Street, Zhijiang City, Yichang, Hubei Province
Representative: Cheng Yunlong
Unified Social Credit Code: 91420583MAK2N6LR1R
Email: service@mail.lom-rax.com

Shipping and Delivery Policy

Welcome to our product selection! We operate niche department store products in the United States, covering personal care appliances (hairdryers, electric toothbrushes, beauty devices, hair removal devices), maternal and infant products (baby bottles, strollers), and home furnishings (coffee tables, bedside tables, solid wood dining sets, footstools). We are committed to providing you with a simple and convenient ordering experience and reliable delivery service. Below is our detailed shipping and delivery policy for your reference.

1. Order Shipping Instructions

• Shipping Timeliness: Orders with available stock are typically shipped within 1-2 business days (excluding weekends and public holidays). The actual delivery time is 5-7 business days.

• Order Modifications: Within 12 hours of placing an order, you can contact customer service to edit or modify the order details according to your needs.

• Timeliness Notes: Specific shipping times may be affected by market demand, factory production schedules, holidays, weather conditions, and other uncontrollable factors. We appreciate your understanding.

2. Shipping Costs

We offer free shipping services for all products within the contiguous 48 states of the United States. The following areas are not included in the free shipping range: Alaska/Hawaii, U.S. Protectorates, APO/FPO, and P.O. Boxes.

3. Shipping Methods

We partner with UPS, FEDEX, and USPS to provide free delivery services for users within the contiguous 48 states of the U.S. Please ensure that the shipping address you provide is correct and complete. If a second shipment is required due to an incorrect or incomplete address, you will need to bear the corresponding additional shipping cost.

Once your order is shipped, we will promptly send you a tracking number via the email you provided when placing the order. You can use this tracking number to check the delivery status and estimated arrival time in real-time.

4. Delivery Instructions

Packages are delivered using a "no signature required" method by default. Once delivered, they will be placed directly at your designated shipping address (such as the doorstep, parcel locker, etc.).

If you wish to add signature confirmation service, please contact our customer service team within 24 hours after placing your order. We will assist you in activating FedEx signature service to ensure your package is delivered safely.

5. Customer Support

If you have any questions during the order delivery process (such as modifying orders, tracking shipments, or inquiring about shipping costs), please contact us through the following methods:

• Customer Service Email: service@mail.lom-rax.com

• Working Hours: Monday to Friday, 9 AM - 6 PM (UTC+8:00)

We are dedicated to assisting you and ensuring your shopping experience is smooth and worry-free!