Privacy Policy

Last Updated: February 6, 2026
Company Name: Zhijiang Cuizu Trading Co., Ltd.
Company Address: Room 1105—11—0762, Building 1, E-commerce Industrial Park, No. 28-1 Donghu Avenue, Majiadian Street, Zhijiang City, Yichang, Hubei Province
Representative: Cheng Yunlong
Unified Social Credit Code: 91420583MAK2N6LR1R
Email: service@mail.lom-rax.com

Privacy Policy

Welcome to our products and services! We are a company operating niche department store products in the United States, specializing in personal care appliances, maternal and infant products, and home furnishings (including hairdryers, electric toothbrushes, beauty devices, hair removal devices, baby bottles, strollers, coffee tables, bedside tables, solid wood dining sets, footstools). We place a high priority on protecting your personal privacy. This Privacy Policy aims to clearly inform you how we collect, use, store, and protect your personal information, as well as the rights you have regarding your personal data. Please read and understand this Privacy Policy before using our products and services. By using our products or services, you agree to all the terms outlined in this Privacy Policy.

1. Personal Information We Collect

To provide you with high-quality product sales, order processing, and customer service, we may collect the following personal information that you voluntarily provide or that is generated during your use of our services. All information collection is based on voluntary and necessary principles, and we do not collect information unrelated to the services:

1. Personal Identity Information: When you register an account, place an order, or contact customer service, you may need to provide your name, email address, phone number, etc., so that we can verify your identity, process orders, and respond to your inquiries. Our official customer service email is: service@mail.lom-rax.com.

2. Order and Transaction Information: When placing an order, you will provide delivery address, recipient, contact phone number, and payment-related information (used only for transaction verification; we do not store complete payment passwords or other sensitive payment information). We also automatically record your order details, including order number, order time, purchased products, order amount, shipping status, logistics information, etc., for order processing, logistics delivery, and after-sales follow-up.

3. Inquiry and Feedback Information: When you contact us via customer service email, online consultation, etc., to inquire about products, provide feedback, or request after-sales service, we record your inquiry content, feedback, and communication records to provide you with precise responses and solutions. Customer service hours are Monday to Friday, 9 AM to 6 PM (UTC+8:00).

4. Device and Browsing Information: To optimize your shopping experience and ensure service stability, we may collect non-personal identity information such as device model, browser type, IP address, and browsing history (such as viewed products, duration). This information cannot identify your personal identity alone.

2. Purposes for Using Personal Information

The personal information we collect is used solely for the following legitimate purposes. Without your explicit consent, it will not be used for any other purposes:

1. Processing Your Order: Including confirming order details, arranging shipment (for orders with stock, usually shipped within 1-2 business days, excluding weekends and holidays; actual delivery time is 5-7 business days), tracking logistics status, handling order modifications (orders can be edited/changed within 12 hours after submission as per your request), and after-sales matters (such as returns/exchanges, product inquiries).

2. Providing Customer Service: When you contact us through customer service email or online consultation, we use your personal information (such as name, contact information, order details) to verify your identity and respond quickly to your inquiries and resolve your issues.

3. Optimizing Products and Services: Based on your browsing history, order information, and feedback, we analyze your shopping needs to optimize our product displays, category layouts, and improve service quality and shopping experience.

4. Ensuring Service Security: Used to identify abnormal operations, prevent fraudulent behavior, ensure the security of your account and transactions, and ensure our services are compliant.

5. Sending Necessary Notifications: Includes order confirmations, shipping reminders, logistics updates, and after-sales notifications related to your transactions or services. No unrelated marketing information will be sent.

3. Storage and Protection of Personal Information

(a) Storage Method and Duration

1. We store your personal information on secure servers and use encryption technology to protect the security of information transmission and storage, preventing information leakage, tampering, or loss.

2. We retain your personal information only for the shortest period necessary to achieve the purposes described in this Privacy Policy: Order information and transaction records are retained for a reasonable period after order completion (including after-sales processing) for compliance records and potential dispute resolution. Personal identity information and inquiry records will be promptly deleted or anonymized upon your account cancellation, except where laws and regulations require otherwise.

(b) Protection Measures

We have implemented multiple security measures to ensure the safety of your personal information:

1. Technical Protection: Use encryption, firewalls, and access control technologies to prevent unauthorized access, tampering, leakage, or misuse of personal information.

2. Personnel Management: Strictly limit employee access to personal information, train relevant employees in privacy protection, clarify confidentiality obligations, and establish strict penalties for violations.

3. Compliance Assurance: Adhere to privacy protection laws and regulations in the United States and relevant regions, regularly review personal information processing procedures for compliance, and update security protection measures in line with the latest privacy protection requirements.

Please note that while we have taken these protective measures, the inherent uncertainty of internet transmission means that risks may still exist when transmitting personal information, which you accept when using internet services.

4. Sharing and Disclosure of Personal Information

We strictly protect your personal information and will not sell, rent, or lend it to any unrelated third parties. Personal information will only be shared or disclosed under the following circumstances, and necessary measures will be taken to ensure your information's security:

1. Order Processing and Logistics Delivery: We share essential information such as delivery address, recipient, and contact number with partnered logistics providers to facilitate delivery services. These providers must adhere to privacy protection requirements and may not use your information for other purposes.

2. Payment Services: We share necessary transaction information with partner payment institutions for payment verification and transaction completion, ensuring they strictly protect your payment information.

3. Legal Requirements: We may disclose your personal information as required by law, judicial, or administrative authorities for compliance, investigation, or enforcement purposes.

4. Your Explicit Consent: With your active agreement, we may share your personal information with specified third parties according to your requirement.

5. Your Rights Regarding Personal Information

You have the following rights concerning your personal information, and we provide convenient methods to help you exercise these rights:

1. Right to Access: You have the right to access your personal information, including account details, order records, and inquiry logs. You can query these through our service channels or contact customer service (service@mail.lom-rax.com) for assistance.

2. Right to Rectification: If you find errors in your personal information (such as name, contact details, delivery address), you have the right to request corrections. You can modify these through account settings or contact customer service for help.

3. Right to Erasure: Under applicable laws and this Privacy Policy, you have the right to request deletion of your personal information (e.g., account cancellation, removal of excess addresses). Contact customer service to apply, and we will handle your request promptly upon verification.

4. Right to Order Modification: Per our service rules, you can apply to edit/change order information (such as modifying delivery address, adding/removing items) within 12 hours of order placement, either through the order page or by contacting customer service for assistance.

5. Right to Withdraw Consent: You have the right to withdraw consent for the collection and use of personal information. However, withdrawing consent may affect our ability to continue providing related products and services. We will stop further use of previously consented personal information but will not retroactively delete it.

6. Updates and Notification of Privacy Policy

This Privacy Policy may be revised due to business developments or changes in laws and regulations. Updates will be posted prominently on our service pages (such as websites, shopping pages) to inform you of the changes and their effective date.

Revised Privacy Policies take effect on their publication date. Continued use of our products and services after updates signifies acceptance of the revised content. If you disagree with the changes, you may stop using our products and services.

7. Contact Us

If you have questions, comments, or suggestions about this Privacy Policy or wish to exercise your personal information rights or report privacy-related issues, please contact us via:

• Official Customer Service Email: service@mail.lom-rax.com

We will respond promptly during working hours (Monday to Friday, 9 AM to 6 PM, UTC+8:00) to address and resolve issues.

8. Other Terms

This Privacy Policy applies to all our products and services. By using our products or services, you fully understand and agree to all terms of this Privacy Policy. In case of conflicts between this Privacy Policy and applicable laws, the provisions of the laws shall prevail.

This Privacy Policy is effective from its publication date.